Common Sustainability Mistakes Companies Make

Julie Starr • May 26, 2021



It’s no secret that companies need to focus their energy on ensuring that their practices are sustainable. We all need to do our part if we’re going to stand any chance of avoiding climate change catastrophe, and that includes both at a personal and corporate level. Companies that do work to improve their environmental record won’t just be doing the right thing, either — they’ll also be more likely to win over customers. The public is increasingly opting to give their money to businesses that show a wider moral conscience, especially younger customers.

Of course, sheer will won’t make your company more sustainable. You need to work on making it so. During the process, you’ll want to avoid some of the common mistakes that many companies make when they’re transitioning to more eco-friendly practices. We take a look at some of the most common errors below.

Token Gestures 

If you’re going to transition to become an environmentally friendly business, then it’s important that you’re doing more than just token gestures. Recycling your paper is important, but it won’t get to the heart of the problem. It’s best to look at making large changes that’ll have an impact 5, 10 years down the line. The world is going to move towards being more environmentally friendly, not less. If you’re just doing the bare minimum, then you’ll always be playing catch up, so look at dedicating time, energy, and money to getting things right at the first time of asking.

Where They Work

It’s not just the working practices that impact a company’s environmental record. The stuff around those practices has an impact, too. For example, let’s take the building . A company could enact plenty of eco-friendly aspects into their day-to-day operations, but if they’re working in a building that is decidedly bad for the environment, then the effects of their efforts will be minimal. The extent to how much you can impact the eco-qualities of your building will depend on whether you own or rent the building, but there’s always something that you can do.

Outdated Appliances 

As well as the building, it’s worthwhile looking at your company’s infrastructure. They might not be as good for the environment as they could be. If you haven’t updated your printer, lights, and other hardware in some time, then it’s possible that they’re energy-drainers. Investing in newer models won’t only be good for the planet, but they’ll likely save you money. These things do require a greater upfront investment, but they end up paying for themselves, as well as bringing other benefits to your company.

Sustainable Communication

There’s always a way to do things in a manner that benefits the planet. Take how you communicate with your customers. If you’re sending out paper marketing, or they need to visit you in person every time they have an issue, then you’ll be using up more resources than are necessary. Instead, look at doing things in a smarter way. In the digital age, there’s no reason for companies to send out printed materials. How your customers communicate with you can also change. Rather than asking the public to visit them in person, companies should offer digital communication methods. Looking to add chat to your website or having a customer service telephone number will reduce your carbon footprint while still ensuring that the customer experience remains positive. It’s what all the big companies are doing.

Lack of Investment 

You have to spend money to make money. It’s true that not all environmental changes will come free, or cheap. Sometimes, the changes that you have to make will come at what seems like a considerable cost. However, it’s worthwhile paying the price — for starters, those changes will last for many years. Second, it’s an investment . They’ll pay for themselves eventually. Plus, in an age when companies that don’t show a concern for the environment will be left behind, not making the investment could prove to be a big error later on down the line.

Conducting a Full Analysis 

You can’t figure out where you need to go until you know where you are. It’s worthwhile looking at your current setup and identifying where you’re currently acting in an unsustainable way. Everyone knows the basics of switching to an environmentally friendly operation. However, while there are things that all companies can do, it’s important to remember that each business is different. If you can perform a thorough review of current practices, you might just discover that you have one or two issues that are causing more damage than you realized. 

Trying To Do Everything Themselves

It can pay to bring outsiders in. After all, you don’t have all the skills needed to run your business. Indeed, your expertise will lie in the products or services that you offer. Other things, such as marketing and legal and the rest, will require help from elsewhere. This principle can apply to your environmental practices, too. There are companies and individuals out there that can provide a more detailed analysis of what you should change than you can. In an age when it’s easier than ever to outsource work, there’s no reason to do everything all by yourself.

Only Showing Concern For The Environment Through Marketing

By far the greatest danger — to the environment and the company’s reputation — is to focus on greenwashing your company . It’s easy to incorporate earth-friendly rhetoric into your marketing materials, but if you’re only paying lip service to the environment, then eventually, it’ll backfire. The world is shifting to greener policies, and in a few years, the businesses that didn’t take it seriously will be left behind. Plus, let’s not forget that customers aren’t stupid. They can see through companies that are just saying what they think the public wants to hear. So make sure that your earth-friendly operations run through all that you do, rather than just being something that you say to curry favor with consumers.

Eco Supply Chain 

You’re not running your company in isolation. You’ll have suppliers, partners, and so on. So it’s worthwhile looking at the eco-credentials of the other companies that you work with. While you might have good practices at your company, if you’re hiring companies with a less than stellar environmental record, then that’ll fall on you, too. Plus, the world will only change if people and companies stop giving their money to businesses that cause harm to the environment. Have the same standards for the companies you hire as you do for your own company. 

Not Taking the Employee’s Views on Board 

The environmental policies that you enact at your company should come from the bottom up, not the top down. Part of the logic behind this is because eco-friendly policies must run through everything you do, rather than just at the top level of your operations. The other reason is that you’ll be more likely to miss something if you focus at the top. A good way to get around this common mistake is to take your employees’ views on board. They’ll likely know where things could be improved, simply because they’re working on the “shop floor” every day. If all the decisions are made at an executive level, then something will be overlooked. This is a generally good rule for all decisions related to your company, not just ones related to the environment.

Overly Ambitious Goals 

It’s good to be driven by passion when it comes to making improvements to your business. But if you’ve never thought about your company’s environmental record before, then it’s a good idea to start slow. While it’s noble to want to change everything and to become a champion of the environment, if you have overly ambitious goals, then it’ll be more likely that you’ll lose focus. Get the basics under control and then you can think about stepping up and doing more. If you are going to set ambitious goals, then be sure to make your plans as detailed as possible, with realistic time frames in mind.

Getting Stuck 

Finally, let’s think about your ongoing commitment to the environment. It’s good to start with the basics, but that shouldn’t be the end of your journey. There are new eco-friendly practices coming out all the time. Indeed, in the space of a couple of years, there’ll be new ways of doing things. Once you’ve finished your current transition to earth-friendly practices, keep on top of what new developments are coming out and other ways that you can improve. You could consider creating an environment officer role at your business; it’ll be their job to stay abreast of developments. It’s all about developing in line with new ways of doing things. 

Conclusion

It’s up to all of us to do better for the planet. Take our tips above, and it won’t be long before you can feel like you’re playing your role. In an age when concern for the climate is becoming more mainstream and important than ever, now’s the perfect time to look at improving your business. 

6 Effective Ways To Offer Value To Customers

By Julie Starr • 02 May, 2024
Understanding that acquiring new customers can cost up to five times more than retaining them empowers you to make strategic decisions. If you're not offering value to your customers, you won't be able to retain existing ones or attract new ones. In a world where there are seemingly a million customers all offering the same thing, standing out above the noise and offering value to your customers can boost retention. Look At What You Do Well To offer value and identify the reasons why people do business with you or what makes them choose you, take pride in what you do well. Where do you excel? What entices people? What are you most proud of? It is in these areas that you find value and get a better idea of what customers want and expect. Improve Your Brand Image and Perception How people see and perceive your brand will show them what you have to offer and can be a great way to help people connect with your brand. Be clear about who you are and what you represent. It might be that your whole company is built on sustainability, and if people know this and can align with your beliefs, then you can develop a relationship with them based on mutual goals and ideals. Take some time to see what your brand perception is and what message you are putting out there about who you are, and if it doesn't wholly represent you, then you can work on changing this so the message is clear and representative of what the company is about. This can be a great way to offer people value and something another brand provides. Improved Quality The quality of what you should always be top-notch, but you can still go a little extra. It doesn't matter if you're selling whole podcasts, parts, repairs, or services; the level of quality received by the customers for the price point will often play a massive factor in whether or not they will make another purchase or become a regular customer. Even if you don't offer anything else that seems exemplary, if people are more than satisfied with the output level, you can guarantee they will definitely be back. So whether you upgrade the quality of your ingredients for food and drink-based products, offer additional content or support for your services, or outsource to machine shops for fabrication requirements, improve the quality of what you do to give you that edge over competitors. Provide A Positive Experience Value isn't always about something you offer for a price point; it's about the experience as a whole and, oftentimes, the things you don't do. By providing all customers with a positive experience , you can leave a lasting impression in their minds that they really enjoyed their contact with your company. This will help to ensure they come back to you time and again, feeling they have received a good service and this is of value to them. Many customers want to know their business is appreciated, and you can do this by ensuring that each and every interaction with your company is a smooth, positive one that requires little to no effort with a good payoff at the end of the transaction. Quality Over Price Sure, you can go out there and undercut your competitors, but this tactic isn't always the best, nor does it work for everyone. However, what you can do is emphasize the quality of the product and justify its price point. Even if it's slightly more expensive than your competitors, you can win people over by showing exactly what they're getting for their money and why it's worth its price tag. Don't be tempted to hike the price point up to give it an air of superior quality. You still need to be pricing realistically; however, by focusing on the benefits of the value of what you're offering over the price, you can show people lie in purchasing from you. Educate customers By offering tutorials, demonstrations, trial products or services, FAQs, and practical assistance, you not only offer a good value product or service but also give customers a chance to learn more about you, what you do, what you stand for, and what your company is all about.  This, in turn, along with good customer service and knowledgeable representatives, will offer your customers value as they will be able to understand your product or service better and know you're investing in our product and that you care about their experience. There are many ways to offer value to customers besides discounts or freebies. Any of these options can directly benefit your business and require little outlay.

Embracing Sustainability: How To Shift Your Business Efforts For A Greener Future

By Julie Starr • 26 Apr, 2024
Imagine walking into a world where every business breathes sustainability. Great, right? That’s where we’re all headed, and today, we’re looking into how your business can join this green revolution. It’s not just about planting trees or cutting back on plastic; it’s about a total game-change in how we think about business. Reimagining Your Supply Chain Alright, let’s talk about your supply chain. It’s the backbone of your company, and it might be time to give it a little eco-friendly makeover. Instead of just churning products through a one-way street from creation to landfill, think about making it a circular journey. How? By designing products that can be recycled or reused at the end of their life. This little twist not only reduces waste but could also save you some money and spark some serious innovation. Investing In Sustainable Technologies Now, onto tech. Investing in the latest tech can seem like a luxury, but when it comes to sustainability, it’s more of a necessity. Technologies like AI can make your operations super efficient, slashing energy costs and reducing waste before it even happens. And then there’s blockchain. It’s not just for crypto enthusiasts; it can help you keep your supply chain transparent, letting everyone check if you’re keeping your green promises. Empowering Employees And Building A Culture Of Sustainability But technology and plans are only part of the picture. The real magic happens when your team gets in on the action. Start with some fun workshops or team challenges—anything that gets everyone thinking about sustainability. Maybe set up a green squad within the company who can lead the charge and come up with fresh ideas. Remember, if your team is excited about a project, they’ll put their hearts into making it work. Customizing Your Sustainable Transformation Tailoring your sustainability efforts can be tricky, but it’s a lot smoother with some expert guidance, like ZBrains’ Zoho Consulting services. They’re great at tweaking Zoho’s tools to fit just right with what your business needs. Need to track your energy usage or cut down on waste? They’ve got an app for that. Automation? Yep, they can make those repetitive tasks disappear, too, all while keeping Mother Earth happy. Building Partnerships For Sustainable Innovation Going solo can be tough. Why not buddy up? Collaborating with other companies or non-profits can lead to some groundbreaking eco-friendly innovations. It’s all about sharing what you know, pooling resources, and sometimes, pushing for changes that make it easier for businesses to be green. Plus, working together means you can share the spotlight when your cool new sustainable project hits the headlines! Going Beyond Compliance Lastly, don’t just play by the rules—aim higher. There’s a whole world of eco-certifications out there that can push your business to do better. Whether it’s getting a LEED certification or joining the ranks of B Corps, going the extra mile not only helps the planet but also polishes your brand’s reputation. Think about it: customers love companies that care, so why not be the one they love? Conclusion Switching up your business to be more sustainable might seem like a big leap, but it’s all about taking one step at a time. Whether it’s rethinking your supply chain or empowering your team to lead the charge, every little action counts. Ready to start? Let’s make your business not just better, but greener and more resilient for the future.
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