How To Maintain Customer Satisfaction As A Business

Julie Starr • September 23, 2021



No matter if you are an at-home-based business, travel for work, or have an office set up in Los Angeles, it is important to maintain good customer service. Keeping your customers happy will maintain regular sales, a great brand reputation, and keep to increase your business’s growth. For those who know little about how to achieve and maintain great customers, here are the best tips. 

Be friendly and approachable

Whether you run an online business dealing with clients from home in Los Angeles or have your own store or office, it is important to keep up customer communication. Both online and in-person interaction helps and both should be as friendly as possible. Even if a customer comes to talk to you to complain, you should maintain a positive and friendly attitude so that your business maintains its approachability and reputation. 

Being approachable means that your customers will always come to you with a problem and seek a resolution, rather than stop using your business altogether. Therefore, ensure to maintain a positive and friendly face/online persona when you are chatting with your customers. 

 

Fulfill requests as soon as possible 

Fulfilling customer requests sooner rather than later will satisfy your customer’s needs and give them what they want. Responding and fulfilling requests sooner rather than later will also ensure that your customers maintain a relationship with your business rather than finding help elsewhere. If you take a long time to fulfill a request, your customers might look to other businesses to fulfill their needs. 

For instance, you should always respond to email and message requests if your customer has a query. Likewise, you should fulfill their purchases as soon as possible. To do this, you might want to consider using an eCommerce Fulfilment company, which can help you fulfill your orders quickly and not have to worry about packaging or shipping your products. You can enjoy a stress-free delivery service in Los Angeles or across the world. 

 

Give your customers what they want

Giving your customers what they want will certainly work to fulfill their needs. If you can satisfy them, then they will have no reason to look elsewhere. 

The question is, how do you give your customers what they want? The answer to that is, ask them. There is no harm in asking your customers what they want. When they shop with you, following up after their purchase to ask what they thought can help you attain some great constructive criticism. You can use feedback, whether it is good or bad, to improve your business . 

 

Improve your employee’s professionalism

It could be certain employees that are ruining the customer satisfaction of your business. If so, then you will want to work on improving their outlook on business and their professionalism. A professional employee will know how and why to achieve customer satisfaction. 

Here are some tips to help improve your employee’s professionalism:

  • Be a great role model. Your employees likely look up to you as the boss. Therefore, it is important to set a good example. Being a great role model will help them know how to act with customers and why customer happiness is so important. 
  • Give positive feedback. When your employee fulfills a good deed, then you should ensure to give positive feedback. When you do so, they will feel a sense of achievement and satisfaction, which will encourage them to keep up the positivity and good work. 
  • Name badges. Name badges sound like something you would hand out in school, but they do prove to be effective. When you have a name badge, it will ensure that everyone knows each other’s name in the office, which will help keep up a conversation and create a friendly atmosphere in the work environment, which will translate to positive communication to clients/customers.

 

Improve the quality of your business

Giving your customers the highest quality product and service possible will really help your brand shine. If you offer lower quality products and services than other businesses, then customers will likely look elsewhere. 

Improving the quality of your business comes from:

  • Putting the customer first. 
  • Responding to requests. 
  • Fulfilling orders as soon as possible. 
  • Upgrading the materials and packaging of your product.

A business that outputs high-quality products and services is much more likely to attain regular sales and maintain customer satisfaction. 

 

Give to charity 

A business that gives back to charity is one that cares about people. Showing your customers that you donate a portion of your profits to charity will ensure that they recognize you as a friendly and thoughtful business. 

Do not give to charity just to look good. You need to want to give to charity in order to be a truly giving person. 

Displaying that you offer donations to charities through certain purchases will encourage customers to buy those products, as they will know that their money is going to a good cause.

 

Offer loyalty programs to your customers

Giving your customers something to work towards in order to attain a discount or free product will help them understand that you want to give back when you can. 

A loyalty program could be as simple as giving your customer something for free or at a discounted price when they have purchased five items. This shows them that you appreciate their business and want to give them something in return. 

 

Give regular discounts

Likewise, offering regular discounts and offers to your customers will not only help them get a good deal, but it will also show them that you appreciate their business. 

A simple discount can make a customer feel respected and it also encourages them to maintain regular sales with you. 

 

Personalize your emails 

Email marketing is a means of marketing that many newer businesses look over. However, pursuing email marketing is highly important as it can be effective. Email marketing is a great way to keep up the conversation with your customers and make sure they don’t forget about you. 

Asking them to sign up for your newsletter will mean that they get reminded of you each month (or week, depending on the frequency of your newsletter). Furthermore, it will help them stay in the know about new releases that are coming. Plus, it is a great way to offer discounts, sales news, and offers. If you offer email-only discounts, it will encourage people to sign up. 

Speaking of emails, it helps to personalize them. It is so easy to send an email straight to junk if it says ‘hi sir/madam’. Whereas, if you start the email with their name, it will grab their attention and make them feel personally connected with your business. 

 

Offer multi-channel support

Although you might heavily rely on and respond to email requests, it can help to offer a more diverse range of communication channels for customers to contact you. It proves to be more convenient for them, which will help them be happy and satisfied. 

Some people might dislike using email because it is more time-consuming. Thus, offering communication through social media platforms and a phone line, as well as emails, will ensure that more customers can contact you easily. A stress-free customer communication line will ensure that they make the effort to contact you to ask questions and give feedback, instead of stop using your business altogether. If your contact information is hard to find, then your customer m

Blockchain for Sustainability: Cutting Through the Hype with Strategic Communication

By Julie Starr • April 28, 2025
As blockchain continues to gain traction in sustainability circles—from tracking carbon credits to improving supply chain transparency—more organizations are exploring how these emerging tools might support their ESG goals. But with innovation comes complexity, and for many stakeholders, blockchain still feels like a black box. That’s where communication becomes essential. At Taiga Company, we work with clients to simplify complex sustainability narratives without oversimplifying the value. While blockchain can offer traceability and transparency, it’s not a silver bullet—and how you talk about these technologies matters just as much as how you use them. Poor communication can undermine credibility, especially in a landscape where stakeholders and regulators are increasingly alert to greenwashing . On the other hand, clear, honest messaging about blockchain-enabled sustainability efforts can build trust and differentiate your leadership. Our approach is grounded in materiality and alignment. We help organizations: Translate technical tools like blockchain into plain language that resonates with diverse audiences Connect new technologies to core sustainability strategy Craft credible narratives that evolve alongside innovation Blockchain may be new territory, but strategic communication remains the foundation. Whether you're piloting traceability tools or just starting to explore how blockchain fits your ESG roadmap, we help you tell the story with clarity and confidence. Let’s make innovation meaningful.

6 Things All Modern Businesses Need in 2025

By Julie Starr • April 22, 2025
If you’re starting your own business, then you know all too well that it’s equally an exciting and overwhelming time. There’s so much to think about, and you want to get it right from day one. But it doesn’t have to be as overwhelming as you might think. Let’s go through everything your new business needs to hit the ground running this year. A Clear Business Plan Before anything else, take the time to figure out your game plan. This doesn’t need to be a long, boring document that you’ll never look at again. Think of it as a simple guide that answers three key questions: Who are you selling to? What are you offering? And how are you going to get noticed? Once you’ve written that down, you can always tweak it as your business grows. From a communications standpoint, clarity on your audience and value proposition also sets the foundation for authentic brand storytelling—something Taiga Company helps clients refine at every stage. Responsible Financial Management Money is one of those things that can make or break a business. The good news is you don’t need a finance degree to get it right. Start with a simple budget. Know how much is coming in, what’s going out, and what you’re setting aside. Think about things like stock, marketing, bills and wages if you’re hiring. Keep it realistic and keep it updated. Doing this from day one will make life much easier later. Reliable Cloud Services In 2025, storing everything on your laptop isn’t really a safe bet. Files go missing, computers break, and you don’t want to lose important stuff. That’s where cloud services come in. They keep your files secure, backed up and easy to access from anywhere. Whether it’s documents, customer info or creative work, having it all saved online gives you peace of mind. And when you're building a business in a digital-first world, having secure, accessible assets also means your team can collaborate more efficiently across channels—essential for strong communications. Flexible Payment Options Most people don’t carry cash anymore, so if you’re only accepting it, you’re going to lose sales. Get yourself a card reader that takes all the usual stuff like debit cards, credit cards, contactless and Apple Pay. The easier you make it for someone to pay you, the more likely they are to buy. Simple as that. A Basic Website Even if you’re not selling online, you still need a website. It doesn’t have to be fancy. Just something that tells people who you are, what you do, and how they can contact you. Think of your site as your digital front door. If someone hears about your business, chances are they’ll look you up online. Make sure what they find actually helps them. A clear website is also one of the most powerful communication tools your business has. We work with clients to ensure their digital presence reflects their story, purpose, and value. A Way to Spread the Word You can’t rely on people just stumbling across your business. You’ve got to put yourself out there. Social media is a great start, but don’t stop there. Think email newsletters , posters in your local area or even just chatting about your work whenever it comes up naturally. The more you talk about your business, the more others will too. Starting a business in 2025 is a big move, but it doesn’t have to feel impossible. Get the basics in place, stay flexible and keep learning. With the right tools and the right message, you can build momentum and create connection. Taiga Company helps growing businesses translate operational essentials into brand trust and long-term impact.