How To Maintain Customer Satisfaction As A Business

Julie Starr • September 23, 2021



No matter if you are an at-home-based business, travel for work, or have an office set up in Los Angeles, it is important to maintain good customer service. Keeping your customers happy will maintain regular sales, a great brand reputation, and keep to increase your business’s growth. For those who know little about how to achieve and maintain great customers, here are the best tips. 

Be friendly and approachable

Whether you run an online business dealing with clients from home in Los Angeles or have your own store or office, it is important to keep up customer communication. Both online and in-person interaction helps and both should be as friendly as possible. Even if a customer comes to talk to you to complain, you should maintain a positive and friendly attitude so that your business maintains its approachability and reputation. 

Being approachable means that your customers will always come to you with a problem and seek a resolution, rather than stop using your business altogether. Therefore, ensure to maintain a positive and friendly face/online persona when you are chatting with your customers. 

 

Fulfill requests as soon as possible 

Fulfilling customer requests sooner rather than later will satisfy your customer’s needs and give them what they want. Responding and fulfilling requests sooner rather than later will also ensure that your customers maintain a relationship with your business rather than finding help elsewhere. If you take a long time to fulfill a request, your customers might look to other businesses to fulfill their needs. 

For instance, you should always respond to email and message requests if your customer has a query. Likewise, you should fulfill their purchases as soon as possible. To do this, you might want to consider using an eCommerce Fulfilment company, which can help you fulfill your orders quickly and not have to worry about packaging or shipping your products. You can enjoy a stress-free delivery service in Los Angeles or across the world. 

 

Give your customers what they want

Giving your customers what they want will certainly work to fulfill their needs. If you can satisfy them, then they will have no reason to look elsewhere. 

The question is, how do you give your customers what they want? The answer to that is, ask them. There is no harm in asking your customers what they want. When they shop with you, following up after their purchase to ask what they thought can help you attain some great constructive criticism. You can use feedback, whether it is good or bad, to improve your business . 

 

Improve your employee’s professionalism

It could be certain employees that are ruining the customer satisfaction of your business. If so, then you will want to work on improving their outlook on business and their professionalism. A professional employee will know how and why to achieve customer satisfaction. 

Here are some tips to help improve your employee’s professionalism:

  • Be a great role model. Your employees likely look up to you as the boss. Therefore, it is important to set a good example. Being a great role model will help them know how to act with customers and why customer happiness is so important. 
  • Give positive feedback. When your employee fulfills a good deed, then you should ensure to give positive feedback. When you do so, they will feel a sense of achievement and satisfaction, which will encourage them to keep up the positivity and good work. 
  • Name badges. Name badges sound like something you would hand out in school, but they do prove to be effective. When you have a name badge, it will ensure that everyone knows each other’s name in the office, which will help keep up a conversation and create a friendly atmosphere in the work environment, which will translate to positive communication to clients/customers.

 

Improve the quality of your business

Giving your customers the highest quality product and service possible will really help your brand shine. If you offer lower quality products and services than other businesses, then customers will likely look elsewhere. 

Improving the quality of your business comes from:

  • Putting the customer first. 
  • Responding to requests. 
  • Fulfilling orders as soon as possible. 
  • Upgrading the materials and packaging of your product.

A business that outputs high-quality products and services is much more likely to attain regular sales and maintain customer satisfaction. 

 

Give to charity 

A business that gives back to charity is one that cares about people. Showing your customers that you donate a portion of your profits to charity will ensure that they recognize you as a friendly and thoughtful business. 

Do not give to charity just to look good. You need to want to give to charity in order to be a truly giving person. 

Displaying that you offer donations to charities through certain purchases will encourage customers to buy those products, as they will know that their money is going to a good cause.

 

Offer loyalty programs to your customers

Giving your customers something to work towards in order to attain a discount or free product will help them understand that you want to give back when you can. 

A loyalty program could be as simple as giving your customer something for free or at a discounted price when they have purchased five items. This shows them that you appreciate their business and want to give them something in return. 

 

Give regular discounts

Likewise, offering regular discounts and offers to your customers will not only help them get a good deal, but it will also show them that you appreciate their business. 

A simple discount can make a customer feel respected and it also encourages them to maintain regular sales with you. 

 

Personalize your emails 

Email marketing is a means of marketing that many newer businesses look over. However, pursuing email marketing is highly important as it can be effective. Email marketing is a great way to keep up the conversation with your customers and make sure they don’t forget about you. 

Asking them to sign up for your newsletter will mean that they get reminded of you each month (or week, depending on the frequency of your newsletter). Furthermore, it will help them stay in the know about new releases that are coming. Plus, it is a great way to offer discounts, sales news, and offers. If you offer email-only discounts, it will encourage people to sign up. 

Speaking of emails, it helps to personalize them. It is so easy to send an email straight to junk if it says ‘hi sir/madam’. Whereas, if you start the email with their name, it will grab their attention and make them feel personally connected with your business. 

 

Offer multi-channel support

Although you might heavily rely on and respond to email requests, it can help to offer a more diverse range of communication channels for customers to contact you. It proves to be more convenient for them, which will help them be happy and satisfied. 

Some people might dislike using email because it is more time-consuming. Thus, offering communication through social media platforms and a phone line, as well as emails, will ensure that more customers can contact you easily. A stress-free customer communication line will ensure that they make the effort to contact you to ask questions and give feedback, instead of stop using your business altogether. If your contact information is hard to find, then your customer m

Why Telling Your Sustainability Story Matters — And How Taiga Company Can Help

By Julie Starr • December 17, 2024
In today’s world, sustainability is no longer a buzzword—it’s a business imperative. Consumers, investors, and stakeholders are demanding more transparency and accountability from brands. They don’t just want to know what you sell; they want to know who you are, what you stand for, and how your work contributes to a better world. That’s where your sustainability story comes in. Sharing your achievements in environmental, social, and governance (ESG) initiatives isn’t just about meeting expectations—it’s about building trust, fostering loyalty, and inspiring action. At Taiga Company, we specialize in helping organizations authentically communicate their sustainability achievements in ways that drive measurable impact and align with their goals. Why Sharing Your Sustainability Achievements Is Good for Business Build Trust with Stakeholders Sustainability storytelling builds credibility and trust. Whether you’re addressing investors, employees, or customers, sharing your sustainability milestones demonstrates your commitment to accountability and long-term value creation. For example: Highlight your efforts in achieving science-based targets, reducing carbon emissions, or adopting circular economy practices. These stories resonate with audiences looking for businesses that align with their values. Differentiate Your Brand In a competitive marketplace, sustainability can set you apart. Brands that communicate their achievements in regenerative agriculture, water stewardship, or biodiversity conservation position themselves as industry leaders and innovators. Think of it this way: A well-told sustainability story is not just a report—it’s a statement of leadership, authenticity, and purpose. Drive Stakeholder Engagement Sustainability stories invite dialogue. By showcasing meaningful milestones, like successful recycling initiatives or community reforestation projects, you foster stronger relationships with stakeholders who want to be part of your mission. Engagement isn’t just about storytelling; it’s about inspiring action. Whether through social media campaigns, press releases, or executive thought leadership, your achievements can encourage others to collaborate and support your goals. Attract Purpose-Driven Talent and Customers Today’s workforce and consumers seek brands with purpose. Communicating your impact helps attract talent and customers who align with your mission. A transparent, well-executed sustainability strategy speaks volumes about your leadership and values. At Taiga Company, we specialize in results-driven communications that empower purpose-led brands to share their sustainability achievements with confidence and clarity. Our services ensure your story resonates with the audiences that matter most. Your sustainability achievements deserve to be seen, heard, and celebrated. Whether it’s reducing carbon emissions, innovating in sustainable packaging, or leading water stewardship initiatives, telling your story is an opportunity to inspire trust, drive action, and shape a better future.

Why Going Green Is No Longer Optional for Industry Leaders

By Julie Starr • December 16, 2024
Alright, so here’s the deal, sustainability isn’t just a buzzword anymore. Sure, at this most most industries, yes, even the most unsustainable industries have this general idea, right? Well, you’re always going to find some businesses in some niches (and yes, industries too) who think that it doesn’t apply to them. But no, it applies to all niches and all industries, and yes, it’s a business requirement. Now, across every industry, the companies that are embracing green practices are the ones that are thriving. Why? Well, because customers, investors, and employees are all paying attention. If a business isn’t making an effort to be sustainable, it’s not just falling behind, it’s losing out. Overall, sustainability isn’t just about saving the planet; it’s about saving your business. Yes, this needs to be hammered in, so industry leaders, here’s why you’re just not excused. Green Practices Mean Growth Yep, it’s that plain and simple, So, sustainability isn’t just about doing the right thing, it’s about doing the smart thing. Businesses that prioritize green practices are cutting costs, staying competitive, and building trust with their audiences. So, reducing waste, switching to renewable energy, and sourcing materials ethically aren’t just good for the planet, they’re great for the bottom line. Simple enough, right? Well, take packaging, for example. Cutting down on unnecessary plastics doesn’t just make customers happy; it slashes production and disposal costs. So, switching to energy-efficient operations isn’t just environmentally friendly, rather, it saves a fortune on utilities. There don’t need to be roadblocks seen, rather they should be opportunities! There’s Plenty to Gain Okay, so sustainability isn’t just for industries with obvious environmental impact, it’s critical in healthcare too. Again, no excuses here. Hospitals and clinics use massive amounts of energy, and the waste from single-use supplies piles up fast. The same can be said for labs, and pharmacies too. Actually, go ahead and take specialty drugs as an example. Now, most people know that these life-changing treatments are for serious conditions, but they often come with sky-high costs. But why? Well, the production and distribution processes can be incredibly resource-heavy. But even sustainable practices can help lower prices, such as energy-efficient manufacturing or even cutting down on excess packaging. It might be hard to see, but little changes can make massive impacts on costs (and what’s being spent on both ends). Tech Easily Shows How Sustainability Drives Innovation The tech industry has been leading the charge when it comes to sustainability, and the results speak for themselves. Actually, companies like Google and Apple are proving that being green isn’t just possible, but this can actually be pretty profitable! If tech companies can do this, then yeah, all industries are capable. So above, medicine was mentioned, but data centers are also a great example ( since they use a lot of energy). Well, nowadays, most companies are now powering these centers with renewable energy, cutting costs and emissions at the same time. No Industry Gets a Free Pass It doesn’t matter if it’s healthcare, tech, retail, or manufacturing, basically, every industry has something to gain by going green. There are small examples like retailers ditching plastic bags for reusable ones. Then there are bigger examples like factories rethinking supply chains to cut emissions and save costs. But the reality is that businesses sticking to wasteful, outdated practices are falling behind. Besides, governments are rolling out stricter regulations.
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