4 Sustainable Techniques For Driving Customer Loyalty

Julie Starr • April 26, 2022



Sustainability sells, and businesses, especially retailers, can drive customer loyalty by finding ways to make their products and services more sustainable. Some reports found that 87% of buyers will opt for products simply because their manufacturers advocate for issues they care about. By showcasing your commitment to saving the environment, you can reach out to a potential customer on an emotional level. This emotional connection would have customers loyal to your brand, product, or service. So, if you’re looking to increase customer loyalty in your business, here’s how sustainability strategies can help you reach that goal. 

  • Drive brand sustainability awareness

One of the effective ways to attract the loyalty you need from your customers is to drive awareness of your sustainability efforts. It’s not enough to simply make sustainable changes or shifts and expect your target customer to know about it. You need to implement strategies that would show your customers your sustainability to increase trust and, in turn, loyalty.

You can use strategies like product sampling , content marketing, influencer marketing, referral programs, video content, etc., to drive your brand’s awareness.

  • Turn customers into brand ambassadors 

Good old word-of-mouth advertising is still a powerful marketing force and plays a crucial role in attracting and keeping customers loyal. Turning your current customers into brand ambassadors is a clever way to attract their loyalty while simultaneously reaching out to potential clients. As mentioned earlier, an awareness strategy like referral programs can drive customer loyalty. It involves turning your current customers into brand advocates, making them big proponents for customer loyalty. According to some studies, prospects referred to your brand through friend recommendations have a 16% higher lifetime value. Such referrals also come with conversion rates three to five times higher than other marketing strategies. 

Aside from customers, business owners can also use their retailers, suppliers, vendors, etc., as agents of customer loyalty by spreading the message of sustainability through them.

  •  Help your customers maintain their values

Today, many modern customers expect their preferred brands to help them maintain their values. And sustainable living advocates are no different. Brands that succeed in helping their clients in their sustainable behavior, choices, activities, and other endeavors are more likely to create an army of loyal customers. That means getting a competitive advantage over other businesses.

  • Be involved in more environment-conscious programs

It’s not uncommon these days to see the top businesses spending large sums of money on various environment-driven loyalty programs. For example, Coca-Cola launched a new marketing campaign to encourage people to recycle bottles to reduce their environmental impact. While Coca-Cola produces a quarter of all 470 billion plastic bottles that litter the environment every year, its environmental campaigns have ensured that they haven’t lost its loyal customer base. Another notable mention includes Apple’s commitment to be a 100% carbon neutral company through various sustainability initiatives.

Running a business focused on sustainability is good for the environment and its growth. By implementing the right measures, such as those mentioned, your business would be able to enjoy all the benefits of being environmentally safe.

Social Media’s Shift from Fact-Checking: Implications for Corporate Truthfulness

By Julie Starr • March 17, 2025
In an era where information moves at the speed of a click, businesses are facing new challenges in ensuring the integrity of their communications. Recent policy changes at platforms like Meta, which are stepping away from traditional fact-checking mechanisms , have significant implications for brand reputation and public trust. Companies must now take proactive steps to verify the accuracy of their messaging and maintain credibility in an increasingly complex digital landscape. The Consequences of Reduced Fact-Checking on Brand Trust With fewer checks and balances in place on social media platforms, misinformation can spread unchecked, directly impacting public perception. A single misleading post—whether shared unintentionally or as part of a disinformation campaign—can tarnish a company’s reputation, erode consumer confidence, and even result in legal repercussions. In industries such as sustainability and Environmental, Social, and Governance (ESG), where credibility is paramount, businesses must be especially vigilant in safeguarding their public image. Misinformation has led to widespread skepticism, forcing brands to double down on transparency. Additionally, reduced content moderation is allowing false narratives to thrive, posing risks for companies striving to maintain credibility. Why Internal Fact-Checking Teams Are Essential As traditional fact-checking mechanisms weaken, organizations must take control of their own truthfulness by establishing internal fact-checking teams. These teams can: Vet all outgoing communications, from press releases to social media posts, to ensure they are factually accurate. Monitor for false information circulating about the company and swiftly respond to correct the record. Collaborate with reputable third-party fact-checkers and industry experts to validate claims before publication. Best Practices for Engaging Audiences & Correcting Misinformation To navigate the evolving social media landscape, brands should adopt best practices that reinforce their commitment to truthfulness: Be Transparent – Share sources and data to back up claims in social media posts and corporate communications. Respond Quickly & Clearly – When misinformation spreads, address it promptly with clear, fact-based corrections to prevent false narratives from taking hold. Engage Thoughtfully – Avoid reactionary responses and instead provide well-researched, constructive engagements when countering false claims. Educate Audiences – Use social platforms to promote media literacy, helping followers recognize misinformation tactics and seek reliable sources. Partner with Fact-Checking Organizations – Collaborate with established fact-checkers and advocacy groups to enhance credibility and reinforce public trust. Upholding Integrity in the Age of Misinformation At Taiga Company, we recognize the importance of transparent and responsible communication, particularly as we navigate sustainability and ESG topics. The shift in social media’s approach to fact-checking presents challenges, but it also creates an opportunity for companies to lead by example. By committing to rigorous fact-checking, swift misinformation response strategies, and proactive audience engagement, businesses can maintain trust and reinforce their credibility in an era of information uncertainty.

Leveraging Social Media for Effective Sustainability Stakeholder Engagement

By Julie Starr • March 10, 2025
​In today's rapidly evolving political and environmental landscape , transparent communication has become a cornerstone of effective sustainability efforts. At Taiga Company, we recognize that fostering open dialogues with stakeholders is not just a corporate responsibility but a strategic imperative. Social media platforms have emerged as powerful tools in this endeavor, enabling real-time engagement, education, and collaboration.​ The Imperative of Transparency in Sustainability Transparency in sustainability reporting involves openly sharing information about a company's environmental, social, and governance (ESG) practices. This openness builds trust with stakeholders—customers, employees, investors, and the broader community—by demonstrating accountability and commitment to sustainable practices. According to the Global Reporting Initiative , credible disclosures based on transparent communication can change perceptions, build trust, and motivate action towards greater sustainability. ​ Moreover, transparent communication allows stakeholders to make informed decisions and fosters a culture of continuous improvement within organizations. It also mitigates risks associated with misinformation and greenwashing, where companies may be accused of falsely portraying their products or policies as environmentally friendly. As noted in discussions on green public relations , transparency is crucial in combating the climate crisis, as it prevents companies from remaining impervious to advocacy and resistant to change if obligations are purely voluntary. ​ Leveraging Social Media for Stakeholder Engagement Social media platforms offer unprecedented opportunities for companies to engage with stakeholders on sustainability issues. Here's how businesses can effectively utilize these platforms:​ Real-Time Communication: Social media enables immediate dissemination of information regarding sustainability initiatives, progress, and challenges. This real-time communication keeps stakeholders informed and engaged, fostering a sense of inclusion and partnership.​ Educational Content : By sharing educational materials—such as articles, infographics , and videos—companies can raise awareness about sustainability topics, influencing public perception and encouraging responsible behavior.​ Interactive Engagement : Platforms like LinkedIn, and Instagram allow for two-way communication, where stakeholders can ask questions, provide feedback, and participate in discussions. This interactivity enhances transparency and shows that the company values stakeholder input.​ Storytelling : Sharing stories about sustainability efforts, employee initiatives, and community partnerships humanizes the company's brand and makes sustainability goals more relatable and compelling.​ Collaborative Campaigns : Social media facilitates collaboration with other organizations, influencers, and the community to amplify sustainability messages and drive collective action.​ Transparent communication through social media is not merely a trend but a vital component of modern sustainability strategies. It empowers stakeholders, enhances corporate reputation, and contributes to the global effort towards a more sustainable future.
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